RETURN POLICY FOR ONLINE PURCHASES

If merchandise was damaged or if there was a major distortion in the description, please contact us for a return within 30 days of receipt of merchandise. Returns will not be accepted without prior authorization. Please note that we do not refund shipping and handling charges. Items selected for pickup from a store must be picked up within seven (7) days from the purchase date. If you have any questions regarding the authenticity or quality of merchandise, please contact the.grid@goodwillsp.org or 704-916-1655, prior to placing your order.

RETURN POLICY FOR IN-STORE PURCHASES

We offer a store credit for items that are returned within 30 days of purchase and accompanied by the original receipt. If the items were tagged at the time of purchase, the original tags must be on the merchandise in order to complete the return. All customers returning items must present a state-issued ID at the time of the return. There is a return limit of $1,000 per customer per rolling 12-month period. Returns must be completed at the store from where the items were purchased. WE DO NOT OFFER CASH REFUNDS.